Reimagine the future of retail​ | NTT DATA

Retail

Reimagine the future of retail​

Step into a new era of retail with NTT DATA to deliver seamless, personalized and sustainable shopping experiences through our technology and expertise.

The next wave of retail: smarter, faster and more connected

Retail is no longer just about products; it’s about creating seamless, personalized experiences that resonate with today’s connected consumers. We’re at the forefront of retail transformation, equipping the world’s leading retailers with cutting-edge solutions driven by AI, cloud and data analytics to reimagine how they engage with customers, streamline their operations and stay ahead of the competition.

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Our Impact

24+

years’ extensive experience in the retail sector

200+

global retail clients

33%

of the global top 15 retails are NTT DATA clients

300+

retail-specific SMEs and consultants

Our Services

Discover how we can transform your retail operations.

Retail

Supplier and Sourcing Management

Optimize procurement process through strategic cost management, operational efficiency and proactive supplier collaboration using data-driven and AI enabled solutions.

Retail

Product Development and Merchandising

Accelerate innovation through agile methodologies and continuous delivery, ensuring robust, scalable and user-centric digital products.

Retail

Consulting Services

Optimize operations, enhance customer experiences and stay ahead of market trends with our retail consulting services. From digital transformation to AI-driven insights, our retail consulting services empower you to adapt, scale and compete.

Retail

Production and Quality Control

Enhance operational efficiency and ensure product excellence through advanced process optimization and predictive maintenance.

Retail

Supply chain and logistics

Optimize inventory, transportation and logistics operations with scalable, integrated solutions for cost efficiency and agility.

Retail

Store operations

Create seamless shopping experiences and improve in-store efficiency with smart layouts, technology integration, data-driven insights and implementing e-commerce and m-commerce solutions.

Retail

Customer experience

Transform customer experience through seamless, personalized interactions across all channels, enhancing customer satisfaction and loyalty through data-driven insights and innovative solutions.

Retail

Financial management and compliance

Simplify financial operations with predictive analytics, real-time reporting and compliance-focused solutions to drive profitability.

Selected Solutions

Asset Based Solutions

Syntphony Payments

It is NTT DATA's SaaS payment management platform. It offers full control and flexibility to create value for the end customer and securely manages all payment methods and channels.

Asset Based Solutions

Syntphony Perfect Store

Syntphony Perfect Store revolutionises product recognition and in-store payments. It enables direct product recognition with augmented reality and AI-powered machine learning. Welcome to the perfect shop and the perfect category.

Asset Based Solutions

Syntphony Pricing Management

Smarter pricing and higher profits. Syntphony Pricing Management addresses the challenges of traditional pricing with intelligent pricing management that ensures consistency across all channels. It allows you to track every pricing process at any time.

Asset Based Solutions

Syntphony Loyalty

It is the centralised SaaS platform in the cloud that integrates all loyalty solutions to achieve business objectives by influencing customer behaviour and surprising them with an innovative, useful and personalised user experience. A solution that also includes collaborative elements, social networking and gamification.

Asset Based Solutions

Syntphony Conversational AI

Syntphony Conversational AI is an enterprise platform for creating and managing virtual agents that uses artificial intelligence with Generative AI to understand and deliver hyper-personalised responses to users.

Unattended shops

Thanks to our solutions, retailers can offer an autonomous shopping experience 24 hours a day. With Scan&Go, customers can scan products and pay for them from their mobile, and with Grab&Go, they can grab products directly from the shelves and leave the shop without going through the checkout, as the payment is processed automatically.

Sales & marketing efficiency

Our advanced analytics models enable you to use customer financial data to strengthen customer loyalty, adopting data-driven marketing techniques and personalising the customer experience in both B2B and B2C.

Case Studies

Read how companies in various industries achieved their GenAI goals by partnering with NTT DATA.

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Retail

NTT DATA revolutionises the L'Oréal shopping experience with AI

Lore, a beauty advisor powered by NTT DATA's conversational AI platform, offers personalised customer service and product recommendations that can be ordered on the fly.

Read the case study
Beverage

Generative AI

Revolutionizing retail trade spend with GenAI

We helped executives unlock $10 million in revenue at this global beverage leader through easy access to data and insights, powered by GenAI.

Read the case study

Our Partners

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