Within the current context which is marked by the need to adapt all daily activities to the safety requirements of Covid-19, technology has become even more relevant as a major ally for transport operators in their efforts to provide a safe service to clients and employees alike. Just as the use of masks and social distancing must be accepted and normalized, the mobility sector’s adaptation to these new requirements is essential for a satisfactory user experience and their interactions with the surroundings.
Within this framework, everis presents Moverick, a platform designed by everis Ingeniería which permits the integrated management of mobility in urban and inter-city environments. With its innovative and technologically advanced focus and thanks to its capacity for integration, digitalization, Big Data and Analytics, it provides a new form of management that is more competitive and powerful, with different functionalities in processes of operation, visualization, monitoring, control, planning, coordination and dissemination.
Some of its most notable advantages that are directly applicable to the field of public transport are GPS-based fleet management; a customizable information service for users that includes data on waiting times, routes and incidents, available at stations and stops, on board vehicles and on the Moverick mobile app; technology for enhanced driver performance by means of an onboard console that helps to monitor passenger occupancy and facilitates information access and entry in real time; electronic payment systems such as an account-based ticketing system with different payment methods such as contactless cards and QR codes generated by the app for each trip on the device itself; electronic balance recharge on the web portal and the Moverick mobile app.
Within the current context, these functionalities help to safeguard users and employees from the risks associated with using public transport, thus emulating actions that are being carried out in different business sectors.
All these characteristics facilitate the daily activities of not only the user but also the drivers and the companies managing transport and mobility services. The Moverick mobile app lets users enjoy a unique integrated travel experience, and also gives them the option of creating a citizen’s report to assess the quality of the service. This promotes the collaborative management of incidents, and creates a much closer and direct link between all parties involved, allowing them to jointly examine possible areas of improvement with regard to the quality of the service.
Likewise, the Moverick platform also provides authorities and operators with incident management systems as well as tools to measure the provision of local public transport by means of various indicators. This makes it possible to carry out a more exhaustive analysis for improved short, medium and long-term decision making.
For example, the system allows operating companies and drivers to collect revenue on a daily basis, thus ensuring the evolution of the transport model's cash flow.
Moverick expands in Chile
The platform has already been implemented in the Temuco public transport service and in Villarrica in Araucanía. Its installation has transformed the way in which citizens interact with the service, from payments to available information, making it more secure, comfortable and easy to use and manage. It also enhances the responses of the involved entities (the Temuco and Villarrica Town Councils, the Regional Division of Public Transport (DTPR in Spanish), the Traffic Control Operations Unit (UOCT in Spanish), the line operators and drivers) to incidents and improves the working conditions of the transport employees.
Its implementation is also underway in public transport lines running between the city of Concepción and the communities of Lota, Coronel and Arauco, in the Bío Bío region. This initiative is the first step towards a complete digital transformation of the current management model in order to improve the quality of the service and to offer users a unique experience of public transport in Chile. It involves a complete overhaul of the Rural Public Transport system that serves a population of more than 100,000 inhabitants, by completely digitalizing the service.
This tool is scalable and can be extrapolated to other sectors, as it has the capacity to integrate, within one structure, infrastructure operations management in different sectors: energy, environment, water, security or maintenance.