Our partnership with Salesforce

We leverage over 20 years of partnership with Salesforce to help you address complex integration and business challenges.

Our pragmatic approach, combined with deep industry insight and technology expertise, will help you achieve better business outcomes – like automating workflows, getting more value from your customer data, implementing smarter customer engagement strategies and driving sustainability for greater business success.

With technical expertise in application rationalization, legacy modernization, and managing complex projects with multiple third-party and back-office integrations, we help organizations maximize the value of their Salesforce investments.

I-powering Customer Experience (CX) in Energy and Utilities (E&U)

Everest Group and NTT DATA examine industry-specific customer trends and share use cases.

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3.950+

Salesforce and MuleSoft certified professionals

10,500+

Salesforce and MuleSoft certifications

20+

years of experience

The Salesforce 2023 Partner Innovation awards recognize partners such as NTT DATA that are helping their customers drive productivity and growth with AI, data, and CRM

Steve Corfield
Executive V.P. Global Alliances & Channels and Emerging Technologies, Salesforce

Success Stories

RIMAC Seguros

RIMAC Seguros implemented an additional channel in their CRM ecosystem, creating new AI-powered interactions with Salesforces Digital Engagement Cloud.

Blue Cross & Blue Shield of Rhode Island (BCBSRI)

BCBSRI partnered with NTT DATA to transform their customer experience. We helped consolidate IT and customer management processes on a single platform that supports Salesforce, automated workflows and DevOps.

BBVA

Our comprehensive cloud-based solution simplifies the flow and validation of information, measures carbon footprint and monitors reductions in carbon emissions to help BBVA manage their sustainability initiatives in a data-driven way.

Panasonic Sales Taiwan

Panasonic Sales Taiwan partnered with NTT DATA to consolidate fragmented data sources and enhance customer experience with Salesforce.

Highlights

Data insight – Salesforce x Snowflake x NTT DATA

We are strengthening our design system to improve CX and collaborating with Salesforce and Snowflake to build an ecosystem

Bringing AI, data and CRM together

Customers need to feel like they have a one-to-one relationship with your business. Bringing AI, data, and CRM together helps your customers experience magic and enables you to achieve your business goals.

AI-driven experiences

One of the best ways to ensure better customer experiences is to get a clear view of customer data. By quickly and safely unifying your customer information, you can maximize your investment in generative AI.

Intelligent integration automation

Discover how MuleSoft Automation with RPA can enable your organization to automate manual processes using a low-code approach – a task that would be difficult, time-consuming, or near impossible to achieve with traditional development methods.

Maximizing your potential

Download our guide to the latest market trends, common challenges and reasons why you need a technology partner to maximize your potential with Salesforce.

Our Solutions

Industry clouds with Salesforce Industries

With Salesforce Industries and our vertical expertise, you benefit from best practices and tailored solutions to streamline your operations and improve customer experiences to support your business growth.

Salesforce integration into complex ecosystems

Leveraging our deep expertise in both Salesforce and MuleSoft, we connect Salesforce solutions with your existing systems, seamlessly, to unlock new opportunities and efficiencies.

Use your data to create AI-driven experiences

We help you integrate your systems with MuleSoft and implement Salesforce Data Cloud to unify data. With a real-time 360 view of your customers, you can power up your AI capabilities.

Full lifecycle services, driven by outcomes

Our Salesforce services cover strategy consulting, implementation and project management, application support and maintenance, and business process outsourcing (BPO), at any stage of your business growth.