Empower employees to deliver next-level efficiency
Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.
Our Impact
users served
first-contact resolutions
contacts resolved by automation
Global Delivery Centers
support tickets handled annually
Case Studies
Digital Workplace
Global leader in energy storage solutions powers a new beginning
Clarios partnered with us to build a cost-effective hybrid Azure IT infrastructure, ahead of schedule and under budget.
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Digital Workplace
Independent Health charts an IT transformation
Predictive, proactive IT operations elevate user experience.
Read the case studyAwards and recognition
Gartner | 2024
We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)
NelsonHall | 2023
We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)
Latest Insights
Cloud & IT Infrastructure